FAQs

Generator FAQ's

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Choosing the right generator for your needs can be difficult.  There are a lot of makes and models to choose from and even more companies who sell them.  Choosing the right generator and the right company to work with are the two most important decisions you’ll make.

Below are some questions we frequently get from our customers.

How do you choose a generator company?

Sure, you can pick up a whole home generator at your local big box store or even order one online, but then what? How do you install it? Do you need a permit? How do you make sure it’s connected correctly and you didn’t accidently void the warranty? Choosing the right generator company can save you a lot of time, headache, and money. When choosing a generator company, ask them these questions:

Are you licensed and insured?
Are you factory trained and certified to work on and install generators?
Can you handle the project turnkey including permits, plumbing and electrical?
Do you offer scheduled maintenance after the sale?
Do you offer 24/7/365 emergency service?
What do your customers say about you?
Do you have local service centers?
Will you guide me through the process of selecting the right generator?
Call us now (877-835-1595) or send us an email to schedule a free consultation.

Standby vs. Portable Generators

Standby generators are fully automatic and turn on within seconds of a power outage. Unlike portable generators, there are no extension cords to plug in, gas tanks to fill or switches to turn on. Total Energy Solutions’ automatic standby power generators are connected to your regular natural gas or propane service and turn on as soon as they sense a power outage, 24 hours a day, 365 days a year, whether you are home or out of town. If you lose power frequently or want to ensure total comfort during inclement weather, a standby generator is right for you.

How much capacity do I need and how much will it cost?

Home standby generators are available in many different brands and sizes to meet almost any need. First, you will need to determine how many systems you want to power. Some homeowners choose to cover just the basics, such as the air conditioning system and refrigerator while others want to power their whole home. Our team of generator experts can help you find the best solution for your home. For a free consultation call 877-835-1070.

Where will the generator go? Will it be noisy?

Most residential generators are designed to run on either natural gas or propane depending on which is available. For homes that do not have natural gas service, a propane tank will be needed. Your Total Energy Solutions consultant will help you determine which option is best for you.

What are the top brands and why?

There are many brands of generators available. Total Energy Solutions is a certified distributor for Cummins and Kohler residential generator lines. The heart of a generator is its engine. Cummins and Kohler both have long track records of building top performing engines and high-quality products.

What permits will I need?

This depends on which city, parish or county you live in. Usually a simple electrical and plumbing permit is required. Following installation, an inspection may also be required.

How long will it take to get my generator up and running?

The process usually takes about 2-3 days, but this also depends on the work load and schedule of the different trades involved. Installation requires coordination of the plumber, electrician, installation technician and the city inspector. Total Energy Solutions can help coordinate each item for you, saving you time and logistical headaches.

What happens during installation?

The first step in the generator installation process is determining the best location for your new generator. This depends on the location of your current gas and electrical supplies as well as local ordinance in some cases.

Next, a concrete or fiberglass pad is put down for the generator to sit on. Once the pad is set, an electrician and plumber will run electrical and plumbing connections to the installation site.

Finally, the generator and transfer switch are installed and connected to the plumbing and home utility electrical panel.

How much expertise is needed to install a generator?

This is not a “do-it-yourself” project for the average homeowner. When dealing with electricity and gas, it is essential to have the proper tools and expertise. If you are experienced in construction management, electrical and plumbing work, this may be something you can do.

How much maintenance is involved in owning a generator?

Each generator has a self-exercise feature that runs itself and also monitors critical functions. In addition, it is recommended to have preventative maintenance done at least once per year. We offer preventative maintenance programs that include a 21-point inspection to check all vital fluids and change the oil and filter.

Will I receive training?

Yes. Included in our installation package is a review of operation procedures with one of our certified generator technicians. They will show you everything you need to know about operating your generator.

What do I do if I need help with maintenance or have questions about my generator?

Total Energy Solutions has over 150 years of combined generator expertise and can answer most questions over the phone. We also offer preventative maintenance plans to help keep your generator ready for when you need it. If you need help at any time, our factory trained generator technicians are available to assist you. Simply call 877-835-1070.

What happens if something goes wrong with my generator?

We will send one of our factory trained generator technicians to assess the issue and repair as needed. We will also assist with warranty claims where appropriate.

What type of licenses do companies need to sell and install generators?

Being selected by a generator manufacturer to represent their brand is a rigorous and thorough process. It requires training of sales and technical personal as well as inventory requirements for generators, parts and service. Total Energy Solutions is certified by Kohler in Louisiana and Cummins/Onan in Texas.

Home Generator Financing Available

Power Needs Calculators

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The first step in choosing a generator is determining how many systems you want to power.

  • Do you want to power just the essentials, such as air conditioning and refrigeration systems?
  • Do you want to power everything?
  • Or somewhere in between?

It’s important to note that every generator brand is different. Below we have provided power needs calculators from some of the leading generator manufacturers to help you determine how much power you need.

You can also download our Amperage Chart.

Schedule A Free Consultation Today.